Our frequently asked questions (FAQs)

How does a septic tank work?

Wastewater is collected in the tank. Liquids are pushed out into a soakaway system while solids remain. As the solid waste settles, bacteria in the tank help to break it down and turn it into sludge.

What is a soakaway?

This is a drainage system for surface water runoff, which is particularly important in places that have lots of rainfall, such as Scotland! Essentially, it’s a large field drain with holes in that allows water to percolate away from your septic tank. Soakaway failure can cause septic tank issues. 

Do I need to have my septic tank emptied? 

Yes, all septic tanks will need to be regularly emptied. Debris buildup can lead to unwanted problems, such as unwanted blockages and tank failure. Looking to schedule an emptying service? Count on us to get it done quickly and efficiently.

Why is my septic tank full?

Septic tanks should always be full. They are designed to work that way. If they are overflowing, however, that is not good! There may be an issue with the tank or soakaway system.

What can I do to care for my septic tank, and how can I make it last longer?

You can take multiple steps to care for your septic tank. These include regularly emptying your tank, using eco-friendly cleaning products, and avoiding certain materials entering it, such as grease, plastic, wet wipes, earbuds, or other household items that you may be tempted to flush down the toilet. 

How often should I have my septic tank emptied?

Septic tanks should be emptied every one to two years, depending on usage or manufacturer guidance.

How much does it cost to have my septic tank emptied?

It depends on your location, the volume of your tank and the type of service you want. Don’t hesitate to reach out for a quote. 

Do you offer emergency septic tank emptying?

Yes, please give us a call on 01479872800 to check when we can come. 

Where does the waste go?

Waste gets treated in our yard, located in Grantown-on-Spey, and any excess sludge gets taken to a treatment facility.

Should I be worried about septic tank discharge/overflow?

Yes. There shouldn’t be any overflow from a septic tank. We recommend getting this sorted as soon as possible as it could signify a more serious problem – potentially affecting you and your local environment.

What causes crust in a septic tank?

Crust buildup is caused by anything that floats. Think fat or plastic, for example.

Do you clean septic tanks?

While septic tanks may require routine pumping, there is no reason to clean out a septic tank.

How long will my septic tank last for?

Your septic tank should last between 15 and 40 years, depending on multiple factors – from the local environment to how well you maintain it. 

What are the different septic tank system types?

We know our way around many septic tank types, including old concrete, fibreglass, plastic, and the more modern treatment plants. There are lots of different brands out there, but some of the more common ones we come across are: Clearwater, Graf, Klargester, Marsh, TRICEL, Biodigester, Balmoral and Sintex. 

What is a two-stage septic system?

This is a tank with two compartments, one larger than the other. Waste is exclusively collected in the larger tank, which allows the waste to settle more efficiently.

What is septic tank pumping?

Septic tank pumping is the process of emptying the septic tank to remove all sludge buildup.

What UK locations do you service?

Look out for us in the Highland & Islands, Aberdeenshire and Moray.

Do you do septic tank installations?

No.

Where should I put my septic tank?

We recommend getting a professional drainage contractor to design your system. They’ll consider multiple factors, such as available space, ground conditions, drop, local regulations and more.

How big a septic tank should I have installed?

That depends on the size of the house and household. Builders and professional drainage contractors will be able to advise. 

Can I get a septic tank for a static caravan?

Yes.

What is a septic tank? 

A septic tank is an off-grid waste treatment container used to treat waste from domestic properties.